SURGERY TIMES
(For appointment telephone 028-7936-1001)
Monday to Friday 9:00am - 11:00am
2:00pm - 5:20pm
Saturday (Urgent Only) 9:00am - 11:30am
Surgeries are by appointment only, and appointments are intended for one person only. Please arrive in good time for your appointment. If you arrive late this causes delays in all subsequent appointments.
If you are unable to keep an appointment please inform the receptionist in good time so that the appointment can be offered to someone else.
URGENT CASES
Urgent cases will be seen on the same day but please be prepared to give details to the receptionist so that the degree of urgency can be established.
For those with WORK COMMITMENTS appointments up to 5:50pm can be made by specific individual arrangement.
Please advise reception staff of any CHANGE IN PERSONAL DETAILS OR ADDRESS.
HOME VISITS
Visits are only for patients who are too ill to attend the medical centre. Please telephone before 10:30am where possible. Emergency calls are dealt with immediately.
TELEPHONE ADVICE
After morning surgery (11:20am - 11:40am) or by arrangement with the receptionist.
REPEAT PRESCRIPTIONS
Repeat prescriptions should be requested at least 24 hours in advance and will be available after 12:15pm on the following day. Written requests using the printed slip accompanying the computer generated prescriptions are preferred.
Everyone on regular medication should attend for a check up at least once per year.
NEW PATIENTS
New patients are invited to attend the Practice Nurse for a health check up.
TEST RESULTS
Please telephone between 2:30pm and 5:30pm. The receptionists will be able to give out some results but will sometimes ask you to contact the doctor.
COMPLAINTS
The Medical Centre operates an in-house complaints procedure. If you have any complaints, suggestions or comments, please contact The Medical Centre Manager or one of the doctors.
DISABLED ACCESS
Disabled parking spaces are adjacent to the entrance. The building has been designed with the needs of disabled people in mind.
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